These Terms and Conditions outline the agreement between you and EASE TRAVEL. Please review these Terms thoroughly before using our services. By accessing our services, you agree to abide by these Terms.
Passenger Obligations
- Documents: Passengers must present valid and authentic documents, including entry and exit visas. Passports must be valid for at least six months prior to travel.
- Legal Compliance: Passengers must adhere to all applicable laws. EASE TRAVEL is not responsible for any losses due to non-compliance. Passengers are liable for any fines, penalties, and expenses incurred and may be denied boarding if they fail to meet requirements.
Personal Information
- Accuracy: We are not liable for incorrect information provided by passengers. Bookings must be made using the exact names as on the passport. Name changes are not permitted, and tickets are non-transferable.
- Corrections: Requests for corrections after ticket issuance will incur penalties.
Travel Rules and Guidelines
- Responsibility: EASE TRAVEL is not liable for damages due to incorrect travel dates, flights, departure, and destination details. It is the responsibility of the payee to ensure all details are accurate before ticket issuance.
Change of Travel Plans
- Fees: Alterations to travel plans after ticket issuance will incur a reissue fee of $150 per ticket plus any fare and tax differences, along with airline penalties.
- Notification: Inform us of changes at least 48 hours prior to departure during working days.
Payment and Pricing
- Price Changes: Prices may vary until final payment is made. Tickets will not be issued until full payment is received. Prices and ticket rates are subject to change without prior notice.
- Credit Card Charges: A merchant fee applies to credit card payments (2% for MasterCard and Visa, 4% for premium credit cards).
Visas and Special Permits
- Documentation: EASE TRAVEL is not responsible for travel restrictions due to invalid documents. Passengers must have valid passports, visas, and re-entry permits.
Passport Requirements
- Validity: Passports must be valid for at least six months beyond the travel date. Compliance with the rules and regulations of each country is mandatory.
Cancellation Policy
- Fees: Cancellation fees can be up to 100% of the ticket price. A cancellation fee of $150 plus airline penalties applies.
Refund Policy
- Refunds: Full refunds are provided only when received from the relevant supplier. Refund processing may take 14-16 weeks or longer.
Covid-19 Refund Policy
- Special Conditions: Refunds during the COVID-19 situation may take 24-26 weeks. Service charges may apply, and airline policies for credit voucher validity vary.
Reconfirming Bookings
- Responsibility: Passengers must reconfirm tickets and flight schedules with airlines 72 hours before departure.
Ticket Verification
- Verification: Passengers must verify ticket details before travel. EASE TRAVEL is available to resolve queries but is not responsible for ensuring ticket receipt.
Airport Check-in
- Timing: Minimum check-in time is 2 hours for domestic flights and 3 hours for international flights.
Health Responsibilities
- Health: Passengers are responsible for their health issues and must comply with airline health requirements and recommendations.
Operating Hours
- Availability: EASE TRAVEL is not available on weekends, public holidays, or outside office hours.
Taxes and Charges
- Additional Costs: Passengers are responsible for taxes imposed by different countries. Taxes may vary and are charged by airlines without prior notice.
About EASE TRAVEL EASE TRAVEL is a premier travel agency offering domestic and international flight bookings, as well as tour and travel services. We serve several countries, including India, Pakistan, Sri Lanka, Bangladesh, Afghanistan, and Nepal. Our presence in India ensures seamless service for our clients and their Australian relatives.
Promotional Fare Terms
- Restrictions: Promotional fares have specific restrictions. Changes during promotions will incur penalties. Refer to the Security Guide for Carry-on Baggage at International Airports.
Limitation of Liability
- Exclusions: EASE TRAVEL is not liable for incidental or natural damages beyond our control. If liability cannot be excluded, it is limited to the value of the purchased arrangements.
For any questions or concerns, please contact us:
Contact Information: Email: info@easetravel.com.au
Toll-free number: 1300 583 599
Address: 263 Benara Road, Beechboro, WA 6063
By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.